B & Q

Customer Service App

The Background

I was contracted to work along side one of the largest technology consulting groups in the world, TCS, to help develop and deliver an application that is integrated with the new B & Q DIY.com website, and omni-channel platform.  The project was a large multi-phase programme involving over 100 developers, and required knowledge of the complete life cycle of an enterprise appplication.

Key Facts

  • Multi Million Pound project
  • Largest technology investment Kingfisher have made
  • Full Omni-Channel solution
  • Latest web technologies
Client / Agency

Tata Group / Kingfisher Group


HTML5, CSS3, SASS, Javascript



Customer Service App

Key Insights

The project presented some unique challenges, and with such a large investment in development resources, the ability to understand and implement requirements was crucial.  Working closely with the UX team and in house designers helped  to ensure that proposed functionality could be implemented successfully. A consistent, componentised structure is required  for optimum front end development effort, and a little planning of front end architecture can reap dividends in saved development cycles.

The Future

The Kingfisher group and B & Q continue to invest in technology and recognise the importance of a fully integrated omni-channel solution.  Their commitment to the eCommerce side of their business as well as in store technology should see significant returns on their investment, and I am very proud to say I have been part of their ambitious vision to become a world leader "click and mortar" operation.

Lee at Get Unified is a pleasure to work with, his expertise and thoroughness is second to none, he knows his stuff and goes above and beyond to ensure the client is satisfied.

Stephen Smith, Director, Chemical Design